Introduction

This document outlines the policies governing product sales, services, Annual Maintenance Contracts (AMCs), warranties, and service center operations at SERGGO SR TECHNOLOGY PVT LTD. These policies are designed to ensure transparency, consistency, and customer satisfaction.

1. Product Sales Policy

1.1 Product Categories

SERGGO offers a range of products, including but not limited to:

• Electronic items
• Carpentry tools and materials
• Plumbing products
• Other related products

1.2 Sales Terms

• All products are sold with proper invoices.
• Customers must retain the invoice for warranty claims.
• No return or refund will be entertained unless the product is defective as per warranty terms.

1.3 Pricing

• Prices are subject to change without prior notice.
• Discounts or promotional offers will be communicated through official channels.

2. Services Policy

2.1 Service Offerings

SERGGO provides services in the following areas:

• Computer and printer maintenance
• Installation and repair of electronic products
• Carpentry and plumbing services
• Custom services as per client requirements

2.2 Service Request Process

• Customers can request services via the company’s website, www.serggo.com, or by contacting the customer support team.
• Service appointments will be confirmed based on availability.

2.3 Service Charges

• Charges will be communicated upfront.
• For services requiring parts, the cost of parts will be added to the service charge.

3. Annual Maintenance Contracts (AMCs)

3.1 AMC Features

• Covers routine maintenance and repair for computers, printers, and other eligible equipment.
• Customizable plans available based on customer needs.

3.2 AMC Duration

• Contracts are available for 6 months, 1 year, or longer durations.
• Renewals must be completed before the current contract expires to avoid interruptions.

3.3 AMC Charges

• Charges depend on the scope of coverage and equipment type.
• Payment must be made in advance or as per the agreed terms.

4. Warranty Policy

4.1 Warranty Coverage

• All products sold by SERGGO come with a manufacturer’s warranty unless otherwise specified.
• Warranty covers defects in material or workmanship.

4.2 Exclusions

• Warranty does not cover damages due to misuse, accidents, unauthorized repairs, or normal wear and tear.
• Consumables and accessories are not covered unless explicitly mentioned.

4.3 Warranty Claim Process

• Customers must present the original invoice and warranty card (if applicable).
• Claims can be made at the nearest service center or through the customer support team.

5. Service Center Operations

5.1 Locations

• Service centers are operational in Madhya Pradesh, with plans for expansion to other states.

5.2 Operating Hours

• Service centers are open Monday to Saturday, 10:00 AM to 6:00 PM.
• Emergency services are available on Sundays by appointment.

5.3 Process for Repairs

• Customers can drop off products at the service center or request pickup services.
• An initial inspection report will be provided within 48 hours.
• Repairs will be completed based on the customer’s approval of the estimated costs.

5.4 Spare Parts and Replacements

• Only genuine spare parts will be used.
• If a product cannot be repaired, a replacement will be offered as per the warranty terms.

6. General Terms and Conditions

• SERGGO reserves the right to modify these policies without prior notice.
• Disputes will be resolved as per the jurisdiction of Neemuch, Madhya Pradesh.
• Feedback and complaints can be submitted through the official website or customer support.

Contact Information

SERGGO SR TECHNOLOGY PVT LTD
65 Sindhi Colony, Neemuch, MP 458441
Website: www.serggo.com
Email: [serggoalert@gmail.com]
Phone: [022 6971 0144]